FREE DELIVERY FOR UK ORDERS WITH A VALUE OF OVER £300
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FOR ALL ORDERS LESS THAN £300, OUR STANDARD DELIVERY CHARGE TO ANY UK ADDRESS IS £9.50 PER DELIVERY PER SITE.
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There may be an additional charge for expedited or other special deliveries, or to remote addresses in Highlands & Islands. In these circumstancesplease contact us by telephone (07960 133782) or email (enquiries@ecocoffee.co.uk) for a quote.
We can make alternative arrangements for delivery such as collections. Please call us on 07960 133782 if you want to discuss this.
For further details on despatch and delivery timings, see below.
OUR FULL TERMS AND CONDITIONS OF TRADING ARE SET OUT HERE.
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FOR FULL TERMS AND CONDITIONS OF WEB SITE USE (N.B. NOT TERMS OF TRADING) - CLICK HERE
FOR FULL PRIVACY POLICY - CLICK HERE
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DESPATCH AND DELIVERY TIMINGS
We aim to roast, pack and deliver coffee orders (except instant coffee) around 7 to 10 days after you place your order. If you require a more urgent coffee delivery, please contact us by email or by telephone. On occasions we may have sufficient roasted/ground stock to cover the order in which case despatch will be quicker. In the unlikely event that your coffee order could take beyond 10 days to deliver, we will let you know as soon as possible after you have placed the order so that you can decide how you wish to proceed.
Orders for other products will be despatched within 2 working days of receipt where items ordered are in stock. If you have ordered roasted coffee beans, or ground coffee at the same time as other products, the other products will usually be delivered with the coffee and will therefore be subject to the coffee delivery timescales.
We will inform you as soon as possible after you place your order if an item is not in stock so you can decide how you wish to proceed.
Please note that for day counting purposes as above, orders placed after close of business (5pm) are regarded as placed the following working day. So orders placed after 5pm on a Friday, or on a Saturday or Sunday, are regarded as having been placed on the following Monday.
On placing an order, you will receive an automatic email acknowledgement stating that your order will be despatched within the above timescales unless we have informed you otherwise. We may have informed you otherwise by a message displayed on the web-site at the time that you placed your order, or by a separate email, or by a telephone call. Please do look out for messages on the web site, which may be on the home page if generally applicable, or specific to the product you have ordered.
We will not substitute different products without your agreement in advance. We may sometimes substitute different quantity packaging. Any resulting total quantity differences will be in your favour.
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